Committed to your privacy

Susan Pender Jewellery wants your on-line experience to be enjoyable and make every effort to respect your privacy when you visit our web site.

In all our dealings with you, we commit to acting fairly and honestly in all of our customer transactions.  

We will only use the information we collect from you for two purposes. 

• To facilitate your order.

• Create a better, more personalised experience for you.

We provide essential online information

• We will provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us.  This information helps you to make informed choices.
   
• We keep complete and accurate records of online contracts.  Our system also helps you to keep an accurate record so there is no confusion about the contract.

We have a secure system

In this age of internet shopping, we know you want peace of mind as to the security of using the internet.  We have taken steps to ensure your credit card details and other personal information are safe by never storing your credit card information!  In addition to this, we utilise a secure server (SSL) using modern encryption mechanisms.

Our customer data is protected against misuse, loss or unauthorised access, modification or disclosure.  


Use and collection of information

• We only collect customer information that is required for what we do.   
  
• We will tell you who we are and what we intend to do with your information when we receive it.
   
• We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them.
   
• We only collect personal information by lawful and fair means.  This means we are never intrusive when it comes to dealing with our customers.  
   
• As much as possible, we will collect your information directly from you.  If we collect details about you from someone else, we will, whenever possible, make sure you know we have done this and why.

Direct Marketing

• We may also use the information we collect to keep you informed as to new product arrivals or other items of interest.  However, this option will be only be available if you opt-in.
   
• We always provide you with the opportunity to opt-out of receiving future offers via e-mail. If you don't wish to receive new information, just e-mail us at sales@susanpender.com.au  and we will delete your details from all mailing lists.

Providing information to third parties

Contact Us

Privacy is a sensitive issue.  If you believe we have not adhered to these principles, please let us know us by e-mail at sales@susanpender.com.au and we will review and correct the problem. We also welcome your questions and comments about privacy and our Code of Practice.